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Privacy Policy
Plump Moose Signs (“we,” “us,” or “our”) is a handcrafted wood sign business based in Rockwall, Texas. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard it. This Privacy Policy applies to our website at plumpmoose.com and all services we offer.
1. Information We Collect
When you interact with our website or place an order, we may collect the following:
- Name — your first and last name, provided during registration or checkout.
- Email Address — used for account creation, order confirmations, and communication.
- Shipping & Billing Address — required to fulfill and deliver your order.
- Payment Information — card data processed securely through Stripe. We never store raw card numbers on our servers.
- Account Credentials — if you register with email/password or via Google OAuth.
- Order History — details of past purchases to assist with support and reorders.
- Device & Usage Data — browser type, IP address, pages visited, and referring URLs collected automatically via server logs and cookies.
2. How We Use Your Information
- Process and fulfill your orders for custom and pre-made wood signs.
- Send order confirmations, shipping updates, and customer service responses.
- Maintain your account and allow you to view your order history.
- Improve our website, products, and overall customer experience.
- Comply with legal obligations and resolve disputes.
- Send occasional promotional emails if you have opted in. You may unsubscribe at any time.
3. Payment Processing via Stripe
All payment transactions on plumpmoose.com are processed through Stripe, a PCI-DSS compliant payment processor. Your full card number, CVC, and expiration date are transmitted directly to Stripe and are never stored on our servers. We receive only a tokenized reference to your payment method. By completing a purchase, you also agree to Stripe’s Privacy Policy.
4. Google OAuth / Sign In with Google
We offer the option to sign in using your Google account via Google OAuth 2.0. When you choose this method, Google shares your name and email address with us to create or authenticate your account. We do not receive your Google password. Your use of Google Sign-In is also governed by Google’s Privacy Policy.
5. Cookies and Sessions
Our website uses cookies and PHP sessions to maintain your login state, preserve your shopping cart, and improve site functionality. These are small data files stored in your browser or on our server. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though some features such as staying logged in may not function correctly as a result.
6. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers — Stripe (payment processing), shipping carriers, and email delivery services, strictly as needed to fulfill your order.
- Legal Requirements — If required to do so by law or in response to valid legal process.
- Business Transfer — In the event of a merger or sale of business assets, your information may be transferred as part of that transaction.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time by contacting us at signs@plumpmoose.com.
8. Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. All data transmitted to and from our website is encrypted via HTTPS/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Your Rights
You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us:
- Email: signs@plumpmoose.com
- Website: plumpmoose.com
- Location: Rockwall, TX
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.